Shipping policy

Shipping Policy

Shipping Policy

Thank you for shopping with TMT Pets.

We are committed to processing and shipping your order as quickly as possible. Please read our shipping policy carefully before placing your order.

Order processing time

Orders are typically processed within 1 to 5 business days after payment has been successfully received.

Please note that processing times may be longer during peak periods, holidays, promotional events, or due to high order volumes.

Estimated delivery times

Estimated delivery times vary depending on your location and the shipping method available for your order.

For orders shipped to Australia, estimated delivery times are typically between 7 and 20 business days.

Please note that these are estimated delivery times only and are not guaranteed.

Shipping costs

Shipping costs are calculated at checkout, unless otherwise stated.

From time to time, we may offer free shipping promotions on selected products or orders.

Tracking information

If tracking is available for your order, you will receive a shipping confirmation e-mail with tracking details once your order has been dispatched.

Please allow a few days for the tracking information to update after shipment.

Delays

Delivery times may be affected by factors beyond our control, including but not limited to:

  • customs processing
  • carrier delays
  • weather conditions
  • public holidays
  • incorrect or incomplete shipping information provided by the customer

We are not responsible for shipping delays caused by third-party carriers or customs authorities.

Incorrect shipping information

Customers are responsible for entering the correct shipping address at checkout.

If an incorrect or incomplete address is provided and the order cannot be delivered, we are not responsible for lost parcels, delays, or additional shipping costs.

If you notice an error in your shipping details, please contact us as soon as possible at tatiana.teixeiradmc@gmail.com.

Lost or delayed parcels

If your package is significantly delayed or appears lost in transit, please contact us at tatiana.teixeiradmc@gmail.com and we will do our best to assist you.

Please note that we cannot guarantee replacement or refund for delays caused solely by the shipping carrier or customs.

Customs, duties, and taxes

For international orders, customs duties, import taxes, or additional fees may apply depending on your country’s regulations.

These charges, if applicable, are the responsibility of the customer.

Split shipments

In some cases, your order may arrive in separate packages. This may happen when items are shipped from different suppliers or fulfillment locations.

Contact

If you have any questions about shipping, delivery times, or your order, please contact us at:

tatiana.teixeiradmc@gmail.com