Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, unworn, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at tatiana.teixeiradmc@gmail.com. If your return is accepted, we’ll provide the return address and instructions on how to send your item. Items sent back to us without first requesting a return will not be accepted.

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.

You can always contact us for any return-related questions at tatiana.teixeiradmc@gmail.com.

Damages and issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

If your item arrives damaged, defective, or incorrect, we will work with you to provide an appropriate solution, which may include a replacement, refund, or other resolution where applicable.

Exceptions / non-returnable items

Certain types of items cannot be returned, including perishable goods, custom products, personalized items, personal care goods, hazardous materials, flammable liquids, or gases.

We also do not accept returns on sale items or gift cards.

If you have any questions about whether your item is eligible for return, please contact us before placing your order.

Exchanges

We do not offer direct exchanges. The fastest way to get the item you want is to return the original item and, once the return is accepted, place a new order separately.

European Union 14-day cooling off period

If the merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

To be eligible, your item must be in the same condition that you received it: unused, unworn, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved and you still have not received it, please contact us at tatiana.teixeiradmc@gmail.com.

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Privacy Policy

Privacy Policy

This Privacy Policy describes how TMT Pets collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our store.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Information we collect

When you visit our store, we may collect certain information about your device, your interaction with the website, and information necessary to process your purchases.

We may collect the following types of personal information:

• Name
• Billing address
• Shipping address
• Payment information
• Email address
• Phone number
• Order details
• Device and browser information
• IP address
• Information about how you use our website

How we use your information

We use your information to:

• process and fulfill your orders
• provide customer support
• communicate with you about your order
• screen orders for potential risk or fraud
• improve our website, products, and services
• send marketing communications, if you have opted in

Sharing your information

We may share your information with third-party service providers to help us operate our business and fulfill your orders, including:

• Shopify, to power our online store
• payment processors, to securely process payments
• shipping and logistics partners, to deliver your orders
• marketing and analytics providers, to improve our services

We may also share your information when required to comply with applicable laws and regulations, respond to lawful requests, or protect our rights.

Behavioral advertising

We may use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

You can opt out of targeted advertising through the settings of the platform or service you use.

Cookies

We use cookies and similar technologies to improve your browsing experience, analyze website traffic, and understand how visitors use our store.

You can control or disable cookies through your browser settings, but doing so may affect the functionality of the website.

Data retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your rights

Depending on your location, you may have the right to:

• access the personal information we hold about you
• request correction of inaccurate information
• request deletion of your personal information
• object to or restrict certain processing
• withdraw consent where processing is based on consent

If you would like to exercise any of these rights, please contact us at tatiana.teixeiradmc@gmail.com.

International transfers

Your information may be transferred to and processed in countries other than your own, including countries where our service providers operate.

Children’s privacy

Our store is not intended for individuals under the age of 13, and we do not knowingly collect personal information from children.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons.

Any changes will be posted on this page.

Contact

If you have questions about this Privacy Policy or would like to make a complaint, please contact us at:

tatiana.teixeiradmc@gmail.com